Refund policy

Last updated: September 21, 2026

We want you to be satisfied with your Melazea Jewelry purchase. Please review the following return and refund conditions before requesting a return.

Returns

We accept eligible returns provided that the return request is submitted and the returned item is received within 15 days of delivery.

To qualify for a refund, both the return request and the completed return must occur within this 15-day period.

To request a return, contact us at: melazea.j@gmail.com

Please include your order number and the reason for your return. Items returned without first receiving approval may not be accepted.

Return Eligibility

To qualify for a return, the item must:

be unworn and unused;
be undamaged;
remain in its original condition;
include its original packaging and any accessories received with it; and
be received within the applicable 15-day return period.

Proof of purchase may be required.

Jewelry-Specific Return Exceptions

For hygiene and product-integrity reasons, we cannot accept returns for:

earrings or other pierced jewelry that has been worn or used;
jewelry showing signs of wear, scratching, damage, alteration, or misuse;
products returned without their original packaging or included accessories; or
products clearly marked as final sale at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact us before returning it.

How to Return an Item

If your return request is approved, you may send the eligible item to: 6800 Wisconsin Avenue #1291, Chevy Chase, MD 20815

Please do not send products back before receiving return approval and instructions from Melazea Jewelry. The returned item must be received by Melazea Jewelry within 15 days of the original delivery date to qualify for a refund.

If a returned item does not meet the return eligibility requirements, the return may be denied and a refund may not be issued.

Return Shipping

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return results from an error made by Melazea Jewelry. We recommend using a tracked shipping service when returning an item.

Melazea Jewelry is not responsible for return packages that are lost or damaged while being shipped back to us unless otherwise required by applicable law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you may return the eligible item in accordance with this policy and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at melazea.j@gmail.com.

Please include your order number and clear photographs showing the issue where applicable. We will review the matter and provide an appropriate resolution where the claim is approved.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Your bank, card issuer, or payment provider may require additional time to process and display the refund after it has been issued.

Original shipping charges are not refundable except where required by applicable law or where the return results from an error on our part.